Reservations: It is best to plan a couple of weeks in advance in order to obtain  services on the dates you desire. An in-home interview is required, prior to reservations. We tentatively pencil in your dates, but must meet with you and your pet(s) and determine your needs before we make a commitment to providing care.

Early return credits - We understand that things happen that cause plans to change. Once we have scheduled, confirmed, and begun your pet sitting appointment, cancellations due to early return will be credited to your account for future pet sitting needs.

Keys: BNA DOGS requires 2 copies of your house key during the initial visit. A $10 charge will be applied if we have to make a copy. We recommend that your key remain in your BNA DOGS file for the convenience of future services and to avoid key pick up appointments. Should you choose to have your key returned, a $10 key pick up/drop off charge will be applied to future visits.

Security Systems Protocol:If you have a security system, we require you to program a 4-digit code in for us – a code that we will provide at the initial consultation. We DO NOT use your code. This is done for security purposes. If we did take your code, we would have to write it down. The best place to record it is in the file. This is a risk if our car is broken into and a file is stolen. We do NOT RECORD the security code on the profile. We use our standard code which we have memorized! Security systems allow anywhere from 30 to 100 additional codes to be programmed. If your do not know how to program a code, contact the customer service department of their security company. (You would have to do this anyway if you gave us your code. Anytime you give someone access to your home, you are supposed to update the security company.) 

Inclement Weather: In the event of inclement weather, please provide the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance. The health and well being of your pet(s) is our utmost concern. We will contact you as soon as possible to keep you informed of these events.

"I'm HOME" calls: Please remember to call when you have returned home safely! Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be billed at the regular rate. Please call at ANY hour and leave a voice message that you have returned.

Acceptable methods of payment: Cash, Check Visa & Mastercard

Visitors: Please notify us if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that BNA DOGs has been engaged. The police will be called on all intruders or suspicious acts without exception. BNA DOGs, owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while BNA DOG Services, LLC is caring for your pet(s).

Unsecured pet(s): BNA Dog's is not responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.